Online Return Policy

Items purchased from Ivonii are eligible for exchange within 14 days of receiving. A valid RMA # is required for items to be returned.

A small number of heavily discounted items may be marked as FINAL SALE, in which case they are not eligible for exchange.

All customers are responsible for shipping their returns to our returns department.

IVONII does not provide refunds for any purchase.

Returns

• Returns must be requested within 14 days of receiving your item. (Including delivery day)
• A Return Confirmation Number (RMA) is required to return your merchandise by mail. (Any items shipped without a confirmation or outside of the Return Policy Guidelines will not be credited)
• The returning merchandise should be received within 14 days from the time the RMA is issued. Items received after 14 days will NOT be credited. (If a package is delayed during delivery it is your responsibility to immediately contact us about your situation so we may assist you)
• Items must be unworn, unwashed, undamaged with original tags attached.
• If any item is delivered damaged you have 48 Hours to contact us for assistance. (It is the buyers responsibility to check for any damaged clothing upon opening the package once it’s delivered)
• Returns are processed within  two weeks of the packaged invoice.

• Restock Returns

  • Any returns which go unclaimed with unpaid invoices from the original invoice date after 3 months will be forfeited and put back into the inventory. (NO EXCEPTIONS) we can not hold a return for more than 90 Days.